Your IT desk that never sleeps.
Built in-house, trained on your systems. The AI Support Portal handles routine IT requests instantly - and escalates anything serious to a human engineer.
Portal access for active clients only
How the AI Portal works.
- 01
Staff log in
Single sign-on with Microsoft 365. No extra passwords.
- 02
Describe the issue
In plain English. The AI asks clarifying questions if needed.
- 03
Instant resolution or escalation
If it's a known issue it's fixed in seconds. If not, a human engineer picks it up with full context.
What it can do.
Password & MFA recovery
Securely verify the user and issue a reset link in seconds - even at 3am on a bank holiday.
Microsoft 365 provisioning
New starter joining Monday morning? The AI can create the user, assign licenses and mailbox.
Guided diagnostics
Walks staff through the most common issues - printers, Outlook, VPN - and resolves the majority unattended.
Smart escalation
Anything the AI can't resolve is logged with full context and escalated to a human engineer.
Full audit trail
Every action - every reset, every login - recorded for compliance and review.
Office 365 license audit
Full breakdown of your Office 365 licenses and usage. Audit every license, its cost and which user it is assigned to - all in one view.
Built for your stack
Trained on your specific systems. No generic chatbot - it knows your tenant.
More features are actively being developed and will be rolled out over time.
Want the portal for your team?
Available as part of our managed IT plans. Get in touch for a demo.
Request a demo